Second time being let down by this company. I find it so strange that after you guys made such a public song and dance about doing the right thing and amending an old order that never went through, we still haven’t received anything and have been left unread.
@aimeenicztattoo
Your package made it all the way to Adelaide, and DHL marked it as “Undeliverable — customer refused shipment.” Meaning it reached the exact address you provided, and someone at that address declined it.
DHL eCommerce #2043001013948615
We didn’t just resend your order — we added extra free product to make things right. So seeing you say we “didn’t deliver,” while DHL clearly shows the shipment was refused on your end, makes it impossible for us to fix anything. We can’t make it right if the package isn’t accepted.
We’re a small, community-driven brand. We show up. We own our mistakes. We even fix things when the issue isn’t ours. All we ask for is honesty and a fair shot to help.
If someone else at your address refused the parcel, no problem — just let us know and we’ll figure out the next step. Our website clearly states to contact us directly at hello@tattoopaintroll.com for any issues with your package, and we don’t have a single email from you.
We simply ask that customers reach out and give us the opportunity to actually help. We’re absolutely here to support our community — but we can’t do our part if we’re never contacted as indicated on our website and the shipment is refused on arrival.
If you’re open to revisiting your review and working with us directly, we’ll get you taken care of the way we always do for our artists and supporters.
— Tattoo Paint Roll Team
Paid for 3 sets of dices and only got 1, and it’s been 2 weeks and they haven’t replied to my email
Such an awesome idea. I am grateful to have these. They are fun to create random ideas for fun things to draw. Also, they are great to share with clients in regards to planning out our next tattoo.
Sick dice set and stickers as promised! Fast delivery! And they threw in a little embroidered patch!
Absolutely love these dice! It's been a real help getting the creative juices flowing
Every roll is a winner. Taking the place of "get what you get". Can't wait to order more sets!
So much fun using these for tattoos or paintings. Highly recommend getting some